Topics

Articles

It takes just one problem or inconvenience to affect the patient’s experience at your practice.

Is your patient experience on the rocks? These practices might be to blame.

How prevalent is discrimination or unfair treatment in medical settings? 

Josh Weiner is chief operating officer of Solutionreach.

The last thing patients want is to be put on hold by their provider or interrupted by calls during the work day.

COVID-19 and the Rise of Texting in Healthcare 

Nicholas Pennings, DO is board certified in Family Medicine and Obesity Medicine and is a fellow of the Obesity Medicine Association (OMA). He is an associate professor and chair of family medicine at Campbell University School of Osteopathic Medicine (CUSOM) and also serves as the director of the Campbell University Health Center. As a champion for advancing the education of current and future health professionals, particularly as it relates to obesity, Dr. Pennings is an executive director of clinical education for the Obesity Medicine Association. He has also infused obesity education into the medical school curriculum at CUSOM and has developed an online obesity education rotation through the OMA for clinicians in training.

Helping patients take the next step on making healthy choices. 

How physicians can support behavioral changes with a motivational interview

Videos

Slowing down is the first step to helping patients achieve their care goals.

How can doctors make sure they are not allowing bias to affect their care decisions?

A doctor’s life experience can negatively affect care for patients.

Are you biased against your patient but don’t know it?

Tips detailing how your practice can ensure it delivers the consumer experience patients are demanding.

Why Proactive Consumer Financial Engagement is Essential Post COVID-19

Here are nine key takeaways based on results of a recent survey.

Public Attitudes About COVID-19 Vaccinations: A Snapshot

Older adults and those with chronic conditions also more willing to be vaccinated than in the fall

Minority groups acceptance of vaccines on the rise

A new government report uses pre-pandemic data to rank the life expectancy of residents of all 50 states and the District of Columbia.

Patient Relations