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Confronting implicit bias is not easy, but health care organizations that make the effort often realize benefits 

MGMA 2020: The challenges and rewards of overcoming implicit bias

Chris Mazzolini is the editorial director of Medical Economics

Best practices for figuring out what patients want from your practice.

8 ways to improve patient satisfaction

Fewer than half of American adults receive vaccinations for influenza and pneumonia

Why don’t more Americans get vaccinated against flu and pneumonia? 

Physicians should not think the entire healthcare experience is done after the patient leaves the office

Personalize the patient financial experience 

Physicians feel pressured to provide a modern experience for their patients

Modernization is the key to improve patient engagement

Telehealth and other forms of virtual care have increased dramatically since the onset of COVID-19, and research shows patients prefer it over traditional care.

Survey: Most patients satisfied with virtual care

Finding the telemedicine platform that is the right fit.


How telemedicine became the most essential business in America today

The shift to telemedicine due to COVID-19 is a good time for physicians to change their approach to patient engagement

Innovate patient engagement solutions

Improvements in health literacy may lead to greater medication adherence 

Patient education can improve medication adherence

The three main areas where physicians can focus their billing practices.

Patient Relations