SPOTLIGHT -
How health care can fix its customer satisfaction problem
Health care ultimately must be about customer care.
Half of Patients With High-Deductible Health Plans Have Received a Surprise Medical Bill
High-deductible health plans can create patient problems with billing estimates and medical debt
American health care getting lower ratings for quality
Age, politics are factors as Gallup poll measures feelings in general and in personal experience.
COVID-19 pandemic hurt hospital care for non-COVID patients
Study examines mortality rates as admissions surged in 2020.
Telemedicine better than expected for consulting on surgeries
Study examines patient reactions and limitations to online meetings with surgeons.
Do online ratings help patients find better doctors?
Study looks at the effect of patient-generated online ratings on health care choices
As inflation goes up, people stay away from doctors’ offices
Gallup Poll finds ‘2022 a challenging year for many Americans.’
Consumer Patients: The newest health care trend set to change the industry
Customers expect their health care providers to have the same level of integration and connectedness as their favorite retailers.
Insurance coverage sees big gains between 2019 and 2021
Gains seen in demographic groups with typically higher uninsured rates
ACA health insurance enrollment approaching 15.9M people
Federal officials tout benefits of Inflation Reduction Act in making insurance available.
Minimal progress made for No Surprises Act
While there was widespread enthusiasm and expectations of relief from surprise balance billing, the No Surprises Act that went into effect Jan. 1, 2022 has made very little progress since its implementation.
Telehealth cuts greenhouse gas emissions by reducing patient travel
Study examines environmental effects of online visits between physicians, patients.
Added social needs interventions don’t necessarily lead to less hospital use
Study connects primary care patients with resources, but admissions, ED visits don’t decrease.
Health care affordability got worse, then better, then worse, over two decades
Researchers examine trends for adult women and men before COVID-19 pandemic.
The patient experience matters
Actionable patient data lives in your digital engagement tools — use it!
4 ways to improve the patient experience for older patients
How to take steps to boost the experience for this group of patients.
Top 13 diets for 2023
Here are some eating programs for fighting obesity, controlling diseases, or improving health in 2023.
FTC action on PBMs could be just what the doctor ordered to improve patient outcomes
A primer on prescription drug prices, pharmacy benefit managers, government action, and why physicians need to be heard.
Digital health needs to prove its impact to providers, or go the way of the buffalo
Primary care physicians need functional tools, not just flashy tech, to benefit their patients.
Top administrative challenges for 2023: Patient communication
The No. 3 administrative challenge facing medical practices in 2023.
Long COVID: Primary care will deal with this illness
Primary is the front line of treatment.
The 3 critical places where patients need support with their medications
Studies consistently show patients’ health outcomes are connected to their ability to access, afford and adhere to their medications.
It’s not too late to remind patients about diabetes management during the holidays
Primary care physicians and patients also must look beyond seasonal snacks and stressors to long-term teamwork.
Diabetes treatment model integrates primary care physicians, nurses, pharmacists
‘Team-centered, multidisciplinary’ approach helps patients reduce D5 scores, study says.
Need a new year’s resolution? Talk more to your patients about vaccines
Health, science, and politics are in the mix as studies examine links among debates over shots against COVID-19 and measles.
Physicians, patients want COVID-19 pandemic to end – but long COVID lingers
A physical medicine specialist describes her experience as a doctor and as a patient, and explains why primary care will be the center for treatment.
More Republicans than Democrats died after COVID-19 vaccines were available
Researchers analyze pandemic mortality, ‘excess deaths,’ along party lines in two states.
Long COVID: A physician becomes the patient
Long COVID effects are ‘eye-opening and shocking’.
ACA health insurance draws 5.5M enrollees so far
CMS proposes new rules to increase accessibility in 2024.
Waiting room concierge may improve customer service for primary care patients
No additional staff needed to let patients know if docs are running on time.
