AI on Trial: Why transparency is the best defense for physicians

Deepika Srivastava, chief operating officer at The Doctors Company, says transparency is one of the most effective ways physicians can reduce legal risk when using artificial intelligence (AI) in clinical settings.

“Transparency is generally productive,” Srivastava says. “It builds trust and it reduces risk. When handled thoughtfully, physicians should approach the conversation positively.”

She notes that patients are more likely to feel comfortable with technology when doctors take time to explain how it’s being used. “Clear and respectful communication is the foundation of a physician–patient relationship — with or without AI,” she adds.

Srivastava advises practices to create clear protocols for consent when using ambient listening tools such as DAX or Nuance, and to outline what happens if patients choose to opt out. “Be clear, be respectful and make communication the foundation of the relationship,” she says.