AI misconceptions: A conversation with Michael Blackman, M.D., MBA, of Greenway Health

Artificial intelligence (AI) is reshaping how physicians practice medicine — but hype and misunderstanding still cloud its role. Michael Blackman, M.D., MBA, chief medical officer of Greenway Health, joined Medical Economics at the MGMA Leaders Conference 2025 in Orlando to discuss where AI is truly making an impact, where challenges remain and how practices can adopt it responsibly.

From easing administrative burdens to enhancing clinical decision support, Blackman emphasizes that AI should serve as a tool for better care, not a replacement for human judgment.

Throughout our conversation, he highlighted practical ways technology can restore time, reduce burnout and strengthen the physician–patient relationship — while urging transparency, caution and critical thinking as AI becomes more deeply integrated into daily practice.