Patient Relations

From booking first appointments to follow-ups and final billing, providers should consider how they can make the patient experience better. 

What patients want is a single and rewarding patient experience across all touchpoints, which can be best achieved by following these hybrid communication best practices. 

Physicians spend their lives analyzing problems-so why not translate those skills to developing doctor-friendly technology solutions?

If your practice gives patients pricing information, you’ll be one of the few offering that information-which will separate you from the competition.

By improving exam room design and workflow data and equipment, medical practices can facilitate a better experience for both patients and caregivers.

Technology can serve a higher purpose in healthcare by enabling clinicians to easily communicate and share information without having to taking time away from patient care.

This slideshow will guide physicians towards effective end-of-life care discussions with all patients.

How physicians can strengthen the patient financial experience.

Not only do providers need to engage patients to improve outcomes, but they have to do it in a way that delights patients as well.

Try this. 

Showing empathy improves patient satisfaction, but not every doctor is naturally good at expressing feelings to patients. 

If physicians address these three pain points in a way that puts patients' needs first, they should be able to create the type of experiences patients will enjoy and tell the world about.

Focus on three things for a successful patient interview during a visit: what the doctor thinks the problem is, what the patient thinks the problem is, and each of their goals.

Three simple ways healthcare teams can leverage surveys to make pain management more proactive.

It’s crucial for providers to think of patients as customers and engage with them via the same channels that other businesses use to nurture those valuable relationships.

A new bill recently introduced to Congress would not only reduce barriers to genetic counseling for Medicare patients, but also could significantly decrease costs of caring for elderly and low-income patients.

Just as small holes in a ship can eventually lead to a catastrophic sinking, small holes in your communication can sink your practice as well.

Here's what you should do the next time you experience a patient in a strong emotional state.

In-house testing laboratories can be profitable for physicians and give patients an enhanced care experience.

The healthcare industry can’t lose sight of its customers as new technologies are brought into hospitals and exam rooms.

Doctors can use the psychological techniques of deep listening and emotional validation to help patients feel heard and understood.

Routinely evaluating patients’ needs in the increasingly on-demand approach to healthcare is critical to success.

A patient satisfaction survey can help you build a satisfying and cohesive experience for patients – if you can get patients to take it.

New Chronic Care Management codes cover non-face-to-face communication with patients to monitor their health.