In three online experiments, adults who would have to pay for a procedure out of pocket were less likely to schedule it, and the anxiety the cost caused raised the pain they expected.
|Slideshows|September 22, 2021
Telehealth can boost patient acquisition, loyalty
Author(s)Todd Shryock, Logan Lutton
Study shows patients more loyal when telehealth is offered as an option.
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While digital care access has been important during the pandemic, the study points to digital accessibility for booking and telemedicine visits as a continuing, long-term trend.
Here are the key findings:
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