Telehealth can boost patient acquisition, loyalty

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Study shows patients more loyal when telehealth is offered as an option.

Solv Health analyzed patient and provider booking data as well as patient survey data, and found that digital care access is an effective care delivery model and patient loyalty driver across health care practices nationally.


While digital care access has been important during the pandemic, the study points to digital accessibility for booking and telemedicine visits as a continuing, long-term trend.

Here are the key findings: