4 tips for patient-centered billing

Keith A. Reynolds

,
Logan Lutton

Many practices’ billing practice fall short of their patients’ expectations.

At a time when the COVID-19 pandemic has left many medical practices in dire financial straits, there’s no better time to investigate ways to make billing more patient-centered.

Ed Kenney, RCM director for Relatient, and Christy Baily, vice president of University Physician’s Association, spoke about strategies for centering patients in billing practices at the Medical Group Management Association Medical Practice Excellence conference. They said that traditional billing practices are limited and require tedious manual labor and nearly 35 percent of physicians reported they’ve seen a reduction in patient satisfaction due to financial experience.

Here are some of their tips: