Patient Relations

Showing empathy improves patient satisfaction, but not every doctor is naturally good at expressing feelings to patients. 

If physicians address these three pain points in a way that puts patients' needs first, they should be able to create the type of experiences patients will enjoy and tell the world about.

Focus on three things for a successful patient interview during a visit: what the doctor thinks the problem is, what the patient thinks the problem is, and each of their goals.

Three simple ways healthcare teams can leverage surveys to make pain management more proactive.

It’s crucial for providers to think of patients as customers and engage with them via the same channels that other businesses use to nurture those valuable relationships.

A new bill recently introduced to Congress would not only reduce barriers to genetic counseling for Medicare patients, but also could significantly decrease costs of caring for elderly and low-income patients.

Just as small holes in a ship can eventually lead to a catastrophic sinking, small holes in your communication can sink your practice as well.

Here's what you should do the next time you experience a patient in a strong emotional state.

In-house testing laboratories can be profitable for physicians and give patients an enhanced care experience.

The healthcare industry can’t lose sight of its customers as new technologies are brought into hospitals and exam rooms.

Doctors can use the psychological techniques of deep listening and emotional validation to help patients feel heard and understood.

Routinely evaluating patients’ needs in the increasingly on-demand approach to healthcare is critical to success.

A patient satisfaction survey can help you build a satisfying and cohesive experience for patients – if you can get patients to take it.

New Chronic Care Management codes cover non-face-to-face communication with patients to monitor their health.

The occasional negative patient complaint online can actually turn out to be a good thing for your reputation.

A trend of shuttering hospital departments and firing physicians to save money is dangerous and short-sighted.

With better support, patients may experience better care and outcomes as major health issues are identified early and averted.

The patient should see a friend in his doctor, not a stranger with a white coat and a stethoscope.

While some claim it is unethical for physicians to go the direct-pay route, it actually provides better care to patients.

The first-place winner of the 2018 Physician Writing Contest urges her peers to look at the motivating fears behind patient visits for clarity.

The second-place winner of the 2018 Physician Writing Contest reflects on various ways doctors can be present for their patients.

The third-place winner of the 2018 Physician Writing Contest learned three key lessons in interacting with one of her patients, Rebekah.

Presenting price estimates can provide practices with an opportunity for greater outreach to current and potential patients.

A matter-of-fact approach works best to discuss the often-uncomfortable topic for patients and physicians.

One patient’s quest for his medical record leads to a critical question for his physician.