Josh Weiner is chief operating officer of Solutionreach.
How a better patient experience solves “The Great Resignation” challenge
Staffing shortages and patients’ expectations for high-touch care go hand-in-hand in today’s unconventional market.
5-star care: How to boost patient satisfaction scores
Earning good ratings is becoming more difficult, but there are ways to make real gains in your scores.
Tools of the trade: Attracting and keeping patients in a more fluid market
Not only have patient communication preferences drifted during the pandemic, but the very nature of the patient-provider relationship is changing.
How to address social determinants of health — start with texting
Physicians today need to think smart when it comes to connecting with the communities they serve.
COVID-19 and the Rise of Texting in Healthcare
The last thing patients want is to be put on hold by their provider or interrupted by calls during the work day.
How doctors can humanize virtual care
For years, we’ve assumed that physicians and patients must sit together in the same exam room to develop personal, trust-filled relationships. But COVID-19 has proven that communication technology can create enormously personal connections.
How physicians can humanize virtual care
Looking beyond telehealth to humanize virtual care
Use good communication strategies to quell patient fears
Healthcare providers must focus on getting patients back in for the care they need—both urgent and preventive.
Want better outcomes? Improve patient communication
There are communication breakdowns happening throughout the entire continuum of care. Is technology the solution?
Value-based care rings in a new era in patient engagement
Not only do providers need to engage patients to improve outcomes, but they have to do it in a way that delights patients as well.
The secret’s out: Your priority is the bottom line
We all want to improve patient outcomes and reduce healthcare costs, but you can’t care for patients if you can’t keep the lights on.
Want better outcomes? Improve communications
Just as small holes in a ship can eventually lead to a catastrophic sinking, small holes in your communication can sink your practice as well.
Can you put a price on patient relationships?
Including funds in your budget dedicated to technological investments that improve the patient experience will be worth it in the long run.
5 best practices to improve practice performance and patient satisfaction scores
Patients are comparing their healthcare experience against their experiences in retail and the service sector. And, let’s face it, healthcare hasn’t been known for providing modern, super engaging, seamless experiences.
Connect with patients through video
Practices can use video to appeal to patients looking for a new provider, engage existing patients on social media, and educate and entertain patients between visits.
4 ways to strengthen your practice’s connection to baby boomer patients
It isn’t just millennials who are switching doctors. Loyal, long-term baby boomer patients are looking for a better experience elsewhere.
Neglecting Baby Boomer patients could have a high price
New research suggests that just because patients like their provider doesn't mean they will stay with the practice
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