Josh Weiner is chief operating officer of Solutionreach.

Josh Weiner

Articles

Staffing shortages and patients’ expectations for high-touch care go hand-in-hand in today’s unconventional market.

How a better patient experience solves “The Great Resignation” challenge

Earning good ratings is becoming more difficult, but there are ways to make real gains in your scores.

5-star care: How to boost patient satisfaction scores

Not only have patient communication preferences drifted during the pandemic, but the very nature of the patient-provider relationship is changing.

Tools of the trade: Attracting and keeping patients in a more fluid market

Physicians today need to think smart when it comes to connecting with the communities they serve.

How to address social determinants of health — start with texting

The last thing patients want is to be put on hold by their provider or interrupted by calls during the work day.

COVID-19 and the Rise of Texting in Healthcare 

For years, we’ve assumed that physicians and patients must sit together in the same exam room to develop personal, trust-filled relationships. But COVID-19 has proven that communication technology can create enormously personal connections.