• Revenue Cycle Management
  • COVID-19
  • Reimbursement
  • Diabetes Awareness Month
  • Risk Management
  • Patient Retention
  • Staffing
  • Medical Economics® 100th Anniversary
  • Coding and documentation
  • Business of Endocrinology
  • Telehealth
  • Physicians Financial News
  • Cybersecurity
  • Cardiovascular Clinical Consult
  • Locum Tenens, brought to you by LocumLife®
  • Weight Management
  • Business of Women's Health
  • Practice Efficiency
  • Finance and Wealth
  • EHRs
  • Remote Patient Monitoring
  • Sponsored Webinars
  • Medical Technology
  • Billing and collections
  • Acute Pain Management
  • Exclusive Content
  • Value-based Care
  • Business of Pediatrics
  • Concierge Medicine 2.0 by Castle Connolly Private Health Partners
  • Practice Growth
  • Concierge Medicine
  • Business of Cardiology
  • Implementing the Topcon Ocular Telehealth Platform
  • Malpractice
  • Influenza
  • Sexual Health
  • Chronic Conditions
  • Technology
  • Legal and Policy
  • Money
  • Opinion
  • Vaccines
  • Practice Management
  • Patient Relations
  • Careers

Ways the pandemic weakened patient communications


Study shows that some practices are losing money due to missed appointments and poor follow-up.

The COVID-19 pandemic magnified existing weaknesses in patient communication and scheduling, according to a study.

At the beginning of the pandemic, a combination of lockdowns and fear set off massive cancellations of in-person medical services and the postponement of elective surgeries. Roughly half (51%) of patients in the survey report being contacted “fairly quickly” about rescheduling their cancelled appointments. However, for more than one-quarter (27%), it “took a while” for their health care providers to contact them to reschedule. Another 8% of respondents were still waiting to hear from their providers months after their existing appointments were cancelled.

Here are other key findings in the report:

Related Videos
Ann Greiner, MCP
Gary Price, MD, MBA
Gary Price, MD
Beth Lown, MD
Michael J. Barry, MD
Michael J. Barry, MD
Gary Price, MD, MBA
Gary Price, MD, MBA
© 2023 MJH Life Sciences

All rights reserved.