Patient Relations

The new position paper lays out how electronic communication can be used thoughtfully and effectively.

The services and perks patients expect you to deliver.

Here are pros and cons primary care physicians should keep in mind while discussing fitness trackers with their patients.

If your patients are curious about medical cannabis and its benefits, here is guidance on how to answer common questions.

How physicians can deal with the growing problem of family conflict in the exam room.

Survey shows patients don’t feel that their doctors are rushing them through appointments

Physicians and other providers can improve the situation by ensuring effective patient relations

Patients are frustrated with billing practices and want more transparency

When developing a consumer engagement strategy today, a major trend for physicians is the use of video to engage and empower patients.

Details on a home healthcare project that's improving patient adherence

A look at some of the new ways to get patients more involved in their care

By using a telehealth platform, a South Carolina practice has enhanced patient communication and workflow

Information is certainly not going to slow down, so doctors should come up with a plan to keep up so they are ready to have informed conversations with patients.

From booking first appointments to follow-ups and final billing, providers should consider how they can make the patient experience better. 

What patients want is a single and rewarding patient experience across all touchpoints, which can be best achieved by following these hybrid communication best practices. 

Physicians spend their lives analyzing problems-so why not translate those skills to developing doctor-friendly technology solutions?

If your practice gives patients pricing information, you’ll be one of the few offering that information-which will separate you from the competition.

By improving exam room design and workflow data and equipment, medical practices can facilitate a better experience for both patients and caregivers.

Technology can serve a higher purpose in healthcare by enabling clinicians to easily communicate and share information without having to taking time away from patient care.

This slideshow will guide physicians towards effective end-of-life care discussions with all patients.

How physicians can strengthen the patient financial experience.

Not only do providers need to engage patients to improve outcomes, but they have to do it in a way that delights patients as well.

Try this. 

Showing empathy improves patient satisfaction, but not every doctor is naturally good at expressing feelings to patients. 

If physicians address these three pain points in a way that puts patients' needs first, they should be able to create the type of experiences patients will enjoy and tell the world about.

Focus on three things for a successful patient interview during a visit: what the doctor thinks the problem is, what the patient thinks the problem is, and each of their goals.

Three simple ways healthcare teams can leverage surveys to make pain management more proactive.

It’s crucial for providers to think of patients as customers and engage with them via the same channels that other businesses use to nurture those valuable relationships.

A new bill recently introduced to Congress would not only reduce barriers to genetic counseling for Medicare patients, but also could significantly decrease costs of caring for elderly and low-income patients.