Webinar to help practices navigate patient cost conversations

For many practices, cost conversations with patients remain among the most challenging parts of care delivery.

A recent webinar hosted by CareCredit, “The Healthcare Journey Across Generations,” was posted on August 8 and runs approximately one hour. The program features Amy Lafko, a best-selling author, and Claude Royster, vice president at CareCredit. The speakers share their perspectives on building confidence and clarity in financial discussions.

The session is designed to provide strategies for making cost conversations easier for both practice staff and patients, helping practices reduce barriers to care while strengthening patient trust.

Attending the MGMA Leaders Conference?

CareCredit invites attendees of the MGMA Leaders Conference — Sept. 28 through Oct. 1 in Orlando, Florida — to stop by booth #701 to learn more about their resources and tools for offering patients a payment solution to manage out of pocket costs.

The company will also offer attendees the opportunity to create a customized LEGO® mini figurine, while supplies last.*

Why patient financing matters

The majority of providers surveyed say out of pocket costs are a major concern for patients and are a barrier for scheduling care.¹ Flexible financing options, like those offered through the CareCredit credit card, improve the payment process, support patient decision making and help empower patients to accept recommended care.

The webinar provides practical guidance to help practices approach these discussions with empathy, confidence and consistency.

How to join

The webinar is available online.

Click here to watch the webinar now.

Click here to learn more about CareCredit.

*Limit 2 LEGO® mini figurines per person, while supplies last. Vendors/exhibitors are ineligible.

1. Healthcare Journey Research Consumers and Providers, Synchrony, 2023.