Patient Relations

Older adults are interested in results, but technology needs to stick and be easy to use.

Probe announced as staffing storages are predicted among top concerns in health care this year.

The right communication strategy can keep you from losing a patient.

Family physicians lead charge to get issue on federal agenda early in 2023.

Medicaid expansion, increased federal subsidies drove growth

Pair will ‘evaluate customer response’ and possibly expand to additional stores.

Health care ultimately must be about customer care.

High-deductible health plans can create patient problems with billing estimates and medical debt

Age, politics are factors as Gallup poll measures feelings in general and in personal experience.

Study examines mortality rates as admissions surged in 2020.

Study examines patient reactions and limitations to online meetings with surgeons.

Study looks at the effect of patient-generated online ratings on health care choices

Gallup Poll finds ‘2022 a challenging year for many Americans.’

Customers expect their health care providers to have the same level of integration and connectedness as their favorite retailers.

Gains seen in demographic groups with typically higher uninsured rates

The National Academy of Medicine takes on physician burnout.

Federal officials tout benefits of Inflation Reduction Act in making insurance available.

A health care leader describes disturbing findings about the health care work environment.

While there was widespread enthusiasm and expectations of relief from surprise balance billing, the No Surprises Act that went into effect Jan. 1, 2022 has made very little progress since its implementation.

Study examines environmental effects of online visits between physicians, patients.

Study connects primary care patients with resources, but admissions, ED visits don’t decrease.

Researchers examine trends for adult women and men before COVID-19 pandemic.

Actionable patient data lives in your digital engagement tools — use it!

How to take steps to boost the experience for this group of patients.

Here are some eating programs for fighting obesity, controlling diseases, or improving health in 2023.

Why excessive fatigue is so important in diagnosis and treatment.

A primer on prescription drug prices, pharmacy benefit managers, government action, and why physicians need to be heard.

Getting clinicians on board for treating patients.

Primary care physicians need functional tools, not just flashy tech, to benefit their patients.

The No. 3 administrative challenge facing medical practices in 2023.