Patient Relations

Investing in customer experience strategies can improve customer satisfaction, raise employee retention and save companies money in the long term. Private practices that do not maintain digital prowess will have unhappy patients and unhappy employees.

When can you waive copays or deductibles? Can you provide free care for physician colleagues and their families?

Patients are consumers first, and medical groups should be prepared to meet consumers wherever – and whenever – they need care.

Many are losing confidence in their ability to pay for health care

Men and women have different factors that influence their perceptions

COPD contributes to leading cause of death in U.S., but researchers say it may be underdiagnosed.

Study compares percussive tones to loud, flat, annoying alarms in health settings.

HHS roadmap says some flexibilities won’t be affected, but AAFP wants assurances in policies to avoid disruptions for doctors, patients.

‘Winging it’ is not the right approach when providers integrate social determinants of health into care models.

Sprucing up your medical practice is beneficial for you and your patients, staff and bottom line.

Digital monitoring of patients for routine care may have more benefits than first thought.

CMS collecting comments on elements of Medicare Advantage, Part D

Study examines how physicians with paid claims have greater risk of additional claims in the future.

Is the coding taking priority over the caring?

Fill-in physicians can find flexibility and financial benefits while developing their careers.

Americans are changing how they use health care. Now is the time for primary care to rebuild relationships with them.

Feds announce charges in Michigan-based ring involving doctors visiting patients at home.

Don't let the threat of cyberattacks derail your practice from harnessing the power of technology

HDHP continue to grow in popularity with employers.

Physicians often have to make difficult phone calls, which can be anxiety inducing for both physician and patients. Here's how to make them better.

Urgency growing as president announces end to COVID-19 public health emergency.

Follow these tips to avoid spreading false medical information.

End of the public health emergency will end remote prescribing of controlled substances

Great titles for your practice marketing efforts can go a long way.

Abrupt cutoff ‘would create wide-ranging chaos’ in health care, White House says.

Follow these tips to turbocharge the claims process.

The Inflation Reduction Act’s cap on annual out-of-pocket spending and changes to coverage gaps could save Medicare patients more than $1,000 on heart failure medications.

Improving routine care management with automation and virtualization .

AMGA publishes data on medical group management processes.

Patients are relying more and more on technology when choosing a physician.