Practice Technology

Almost 70% of consumers will abandon AI customer service after two failures, a recent survey found.

As AI vendors tighten token and credit caps, staff who turn to free chatbots can expose patient data to vendors with no business associate agreement. Eight steps can keep practices protected.

A critical flaw in the code behind most websites and a breach at one of the nation's largest lab companies landed in the same week. Here's what physicians should check, ask and tell patients now.

What do physicians need to counter burnout and misinformation? Time with patients

An AI system that simulates a panel of physicians reached the correct diagnosis in about 80% of test cases, compared with 36% to 47% for generalist physicians, though researchers caution the results come from a controlled, text-only benchmark rather than real-world practice.

Physicians have embraced ambient documentation faster than almost any technology before it. But every note it writes carries your signature, and lawyers, auditors and patients are starting to read those notes closely.

Connected devices can stay in a practice for a decade or more. Here are the security, software-support and connectivity questions physicians should put to manufacturers before anything goes on the network.

An AI scribe's price tag is only part of its cost. A three-part framework helps physicians and practice managers measure return on investment, clinician well-being and the time it really takes to get the tool working.

Six questions primary care physicians should ask about indoor air quality in their practices.

A survey of 1,185 U.S. adults found the preference reversed for routine requests such as scheduling and prescription refills.

In a 13-patient test, an AI chat app answered questions about patients' brain data, and their feedback cut simulated false seizure alarms by 80%.

Anthropic researchers ran an AI model across 15 cheap TV boxes and project that small models could spread on their own across poorly secured devices by the end of 2026, raising new questions for practices with networked equipment.

As physicians, payers and independent reviewers all adopt AI for utilization review and No Surprises Act disputes, audit trails and human oversight will determine which practices come out ahead.

The license fee is the number on the proposal. These 10 costs arrive after the contract is signed, and the biggest never shows up on an invoice.

A NAACOS and Innovaccer survey of 116 leaders also found only 21% are tracking which of their patients have enrolled in the new chronic care model.

The CMS-0057 rule regulates health plans. The question that matters is: Which of your payers will be live in your EHR on Jan. 1?

The top news stories in medicine this week.

An OpenAI agent's unauthorized trip through an Australian Medicare data portal is a preview of the risks physicians take on as autonomous AI moves into prior authorization, billing and scheduling, and of what practices should demand from the vendors deploying it.

Adding a brief safety reminder cut potentially harmful clinical choices by large language models from 16.6% to 10.1% across more than 10 million responses, but researchers say it doesn't replace physician oversight.

What it takes for health systems and health plans to stay visible when an AI model is the one making the recommendation.

The practices seeing real returns from AI don't just switch it on. They choose the right technology and partner, then customize it to their workflows and patients.

MGMA's senior vice president of IT explains how independent practices can adopt AI and new technology without big budgets or IT teams.

Nolla Health claims it has the nation’s first approval for artificial intelligence to issue initial prescriptions. Physician review comes later.

Medicine has never moved this fast. How much of the next decade has already been decided, and what’s still open?

Medical Economics spoke with health care attorney Tatiana Melnik, J.D., about vendor contracts, patient consent and the malpractice questions physicians could face next.