Commentary
Podcast
Staying resilient with Andrew Swanson, M.P.A., FACMPE, of MGMA
Andrew Swanson, M.P.A., FACMPE, SVP of product strategy and sales at MGMA, joins the show to talk about the pressures facing practices, from shrinking reimbursements to rising costs.
At the MGMA Leaders Conference 2025 in Orlando, Florida, Andrew Swanson, M.P.A., FACMPE, spoke with Physicians Practice Editor Keith Reynolds about the pressures facing practices, from shrinking reimbursements to rising costs.
He shared why technology, stronger leadership and a focus on patient experience are key to staying resilient — and why finding community and even humor can help practices weather today’s challenges.
Check out all of our MGMA 2025 coverage!
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Music Credits:
Acoustic Chill by Lorenzoangelucci/MusicRevolution - stock.adobe.com
Relaxing Lounge by Classy Call me Man - stock.adobe.com
A Textbook Example by Skip Peck - stock.adobe.com
Editor's note: Episode timestamps and transcript produced using AI tools.
Opening Reflections on Resilience (00:00:00)
Finding joy and levity in health care helps teams stay resilient through challenges.
Podcast Introduction & Episode Overview (00:00:32)
Host introduces the episode, guests, and main topics: financial pressures, technology, leadership and resilience.
Live Conference Introduction (00:01:28)
Introduction of Andrew Swanson and the setting at the MGMA Leaders Conference in Orlando.
Biggest Financial Challenge: Compressing Reimbursement (00:01:51)
Discussion of rising overhead costs, shrinking reimbursements and financial pressures on medical practices.
MGMA’s Value to Members (00:02:48)
How MGMA helps practices operate more efficiently, especially through technology and process improvements.
Maintaining Profitability Amid Shrinking Margins (00:03:39)
Strategies for keeping practices profitable despite financial pressures.
Clinical Resource Plug: Patient Care Online (00:03:54)
Brief mention of Patient Care Online as a clinical resource for primary care physicians.
Conference Theme: “Next is Now” (00:04:19)
Emphasizing leadership, action and embracing current challenges in health care.
Empowering Leaders & Building Community (00:05:45)
Encouraging leaders to take ownership, act now and support each other through challenges.
Staff Shortages & Patient Consumerism (00:06:07)
Addressing staff shortages and the shift to viewing patients as consumers in a digital age.
Embracing Consumerism in Health care (00:07:45)
How adopting a consumer-friendly mindset benefits both patients and practices.
P2 Management Minute Segment (00:08:13)
Quick tips for practice management and a call for listener contributions.
Critical Leadership Skill: Finding Joy (00:09:03)
The importance of humor and joy in leadership to foster resilience and team cohesion.
Advice for 2026: Leveraging Technology (00:11:05)
Encouragement to adopt technology and find people who can implement it for greater efficiency and scalability.
Final Thoughts: Community and Support (00:12:55)
Emphasizing the value of community and mutual support in overcoming industry challenges.
Episode Closing & Subscription Info (00:13:52)
Host wraps up, provides subscription info and thanks listeners.
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