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In all aspects of healthcare, we must be able to listen to, and keep confidential, anything that a patient shares, in whatever form it comes. By the same token, we must be able to communicate frankly and openly with patients conveying the necessary message.

In the book, “What Patients Say, What Doctors Hear,” Danielle Ofri, an associate professor of medicine at the New York University School of Medicine, examines the state of physician-patient communication and what can be done to reduce the distractions and get back to focusing on improving the patient’s health.