April 29th 2025
Communication, consistency and uniformity across multiple locations will pay dividends in patient satisfaction and profitability.
Political correctness’ collateral damage in healthcare
December 11th 2017In all aspects of healthcare, we must be able to listen to, and keep confidential, anything that a patient shares, in whatever form it comes. By the same token, we must be able to communicate frankly and openly with patients conveying the necessary message.
Q&A: Refocusing physician-patient communication
December 10th 2017In the book, “What Patients Say, What Doctors Hear,” Danielle Ofri, an associate professor of medicine at the New York University School of Medicine, examines the state of physician-patient communication and what can be done to reduce the distractions and get back to focusing on improving the patient’s health.
Here’s how physicians can combat patient gripes
November 27th 2017I was recently inspired by another article in Medical Economics, and curiously, have a solution for each legitimate gripe, based on decades of sorting through the combatants in this health-care disaster we’re engaged in on a daily basis.
Physicians fed up with ever-changing healthcare insurance market
November 26th 2017For the fifth consecutive year, Medical Economics will reveal its list of obstacles physicians say they face in the coming year and, more importantly, how to overcome them. As we did last year, we asked readers to tell us what challenges they face each day and where they need solutions.