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Reducing burnout requires an organizational-level response.
Efforts to address physician burnout usually focus either on systemic factors, such as EHRs and loss of individual autonomy, or on the need to help individual doctors cope with workplace stress through coaching, mindfulness, and similar tools. But a new study suggests that reducing burnout requires an organizational-level response—creating medical practice cultures that value qualities such as teamwork, open communications and process improvement.
The study’s authors surveyed more than 5,000 physicians and advanced practice clinicians at 715 small- to medium-sized practices taking part in an Agency for Healthcare Research and Quality quality program from 2015 to 2017. They measured burnout levels among individual respondents using the Maslach Burnout Inventory. The survey also included questions about “adaptive reserve”—the capacity for organizational learning and development as measured by characteristics such as teamwork, work environment and leadership.
The researchers used the responses to compare traits among and between “zero burnout” and “high burnout” practices—the former with no practice member reporting burnout and the latter with at least 40 percent of members reporting burnout. Among their statistical findings:
In a finding that may have implications for the movement to value-based care, 29% of practices participating in an ACO were zero burnout, compared with 53% in the high burnout category. However, a spokesperson for the National Association of Accountable Care Organizations called the study sample “biased,” noting that it also controls for other transformational practice activities such as patient-centered medical home recognition and participation in meaningful use. “I don’t think that’s necessarily a good modeling strategy,” the spokesperson added.
Looking at zero burnout practices overall, the authors say, their common trait is a strong practice culture, “in which teamwork, communication, psychological safety, mindfulness of others, facilitative leadership, and understanding that people make and can learn from mistakes are among the key attributes.”
The study, “Cultural and Structural Features of Zero-Burnout Primary Care Practices,” appears in the June issue of Health Affairs.