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How AI could change patient care, not replace it - Amber Maraccini, Ph.D., M.A., VP, head of health care, Medallia

Patients are bringing their health questions to AI, often before even scheduling a visit with their physician. Medallia's Amber Maraccini, Ph.D., M.A., explains how tools such as ChatGPT Health can either erode trust or create more space for human conversations.