The state of AI in the health care revenue cycle

Innovaccer’s “State of Revenue Lifecycle in Healthcare: 2026 Report” offers a snapshot of where artificial intelligence (AI) actually sits in the “financial plumbing” of U.S. health care.

Based on a survey of 150 health care professionals across 103 organizations, and peer-reviewed by Frost & Sullivan, the report finds that AI has moved out of the pilot phase and into live workflows tied to documentation, access and revenue cycle operations. According to the survey results, 63% of organizations have AI integrated into at least one workflow, 52% have expanded implementations across departments and 45% have put some form of AI governance or ethics structure in place.

The report makes clear that fragmented data environments are now the main constraint on scale. Sixty-two percent of respondents cite fragmented data systems as the top barrier to expanding AI, ahead of staffing, model transparency and budget concerns.

Leaders report up to a 40% reduction in documentation time when AI tools are embedded directly into core systems and aligned with coding and revenue workflows, but they say those gains are more difficult to reproduce across the enterprise when clinical, financial and operational data remain siloed.

AI adoption is clustering first in high-volume, rules-driven work. The survey finds that 52% of organizations are using AI for workflow automation, 46% for documentation support, 41% for scheduling and access, and 38% for revenue cycle automation. Even so, most organizations describe themselves as early on the maturity curve: approximately 70% self-classify as early to mid-stage, whereas just 8% say they are operating at enterprise scale with AI embedded across the organization.

“Financial and administrative leaders, like their clinical counterparts, are increasingly focused on working at the top of their expertise,” said Todd Nelson, director, partner relationships and chief partnership executive at the Healthcare Financial Management Association, in an Innovaccer news release. “AI and automation are being used to take on repetitive, routine tasks, freeing leaders to focus on complex financial transactions and high-impact issues such as preventable claim denials, prior authorization, and claim edits.”

Added Innovaccer cofounder and CEO Abhinav Shashank, “What this report shows is simple: AI is already in production, but most organizations are trying to scale it on top of fragmented data. The next 12 to 24 months will be defined by whether health systems standardize on a platform approach that unifies workflows and governance, or continue to accumulate disconnected tools that limit scale.”

The report ultimately frames 2026 as a pivotal decision point for health systems: Unify data and workflows on a platform-based AI approach, or continue layering point solutions on top of existing fragmentation.

“Health care is moving beyond the ‘shiny object’ phase of AI into a more mature focus on practical, measurable value,” Benjamin Cassity, director of research and strategy for value-based care and AI at KLAS Research, said in the news release. “While pilots are transitioning into real operational use, adoption remains uneven, and achieving organization-wide scale will be essential for long-term impact.”