Safety under pressure: Protecting high-risk spaces

Duress events are most likely to flare in the places clinicians spend the most time: exam rooms, hallways and nurses stations. Andrea Greco, senior vice president of healthcare sales at CENTEGIX, talks about why “fixing the floor plan” isn’t enough — and why minimizing isolation has to be backed by real-time support.

Greco explains how location-aware alerts can close that gap. When an incident occurs in a side corridor or a tucked-away exam room, staff should be able to call for help instantly and silently, with responders seeing the exact spot on a map rather than guessing from a unit name or room number.

For practices, the takeaway is practical: you may not be able to rebuild your space, but you can redesign how support reaches staff — pairing de-escalation training with fast, precise, discreet alerts in the areas where incidents most often begin.