Inside the retention gap: A conversation with Helen Falkner, regional VP of recruiting at Jackson Physician Search

At the 2025 MGMA Leaders Conference in Orlando, Medical Economics sat down with Helen Falkner, regional vice president of recruiting and partner at Jackson Physician Search, to discuss the findings of the firm’s latest national study with MGMA, From Contract to Connection: How Authentic Relationships Foster Early-Career Physician Loyalty and Retention.

The report, based on survey data from more than 500 physicians and administrators, reveals a notable expectation gap between employers and early-career physicians.

Most physicians leave their first jobs within three years, while 69% of leaders believe new hires typically stay six or more.

That disconnect — compounded by weak pre-boarding and limited cultural connection — has created a costly cycle of early departures across the healthcare industry.

“Compensation may win attention, but culture earns loyalty,” Tony Stajduhar, president of Jackson Physician Search, said in a news release. "What matters most to young physicians is whether leaders listen, communicate and make practice sustainable."

Falkner expands on that principle, sharing insights and real-world strategies for how health care leaders can close the retention gap. She outlines how trust, communication and belonging — anchored through consistent pre-boarding, mentorship and transparency — create stronger teams and longer tenures.

Read the full white paper.