How agentic AI is rewriting the RCM playbook

In a Monday morning session at the MGMA Leaders Conference in Orlando, Raffaello d’Amore, head of product at Magical, and Vanessa Moldovan, CRCR, CPB, CPC, CPPM, CPMA, CPC-I, head of RCM strategy at Magical, presented on how agentic artificial intelligence (AI) differs from traditional robotic process automation (RPA) and where it is already being deployed in revenue cycle management (RCM).

They emphasized that many medical groups are still struggling with rising claim denials, higher operating costs and low levels of automation. Agentic AI, they argued, offers faster implementation, greater flexibility and learning capabilities that traditional RPA cannot match.

The presenters also urged attendees to vet vendors carefully, noting that only a fraction of companies marketing “agentic AI” solutions are truly capable of delivering reliable, secure and compliant systems.