7 things to know before using AI in your practice

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Artificial intelligence (AI) is rapidly reshaping medical software. For small practices, AI features promise to cut down on paperwork, streamline scheduling and enhance telehealth visits. But with so many vendors advertising “AI-enabled” tools, it can be difficult to know what actually delivers value — and what introduces new risks.

Buying the wrong system can be costly. Small practices often don’t have the margin for error that larger health systems do. That’s why it’s essential to look closely at how AI is trained, whether the software complies with HIPAA and whether the vendor can back up its claims with evidence.

By focusing on practical factors — like transparency, integration and cost structure — practices can avoid hype-driven purchases and invest in software that truly improves efficiency and patient care.