Wayne J. Guglielmo

Some doctors are doing it successfully, but costs and logistics can make it a challenge. Here's what to watch for.

Perspective

Here are some tips that can help improve your staff's skill at fielding patient phone calls.

Not doctors, apparently. Though they're not teetotalers, they rarely smoke or use illegal drugs.

With Congress gridlocked over patients' rights, states have again taken the lead in passing HMO safeguards. Our report shows which new laws are most important to you.

One Pennsylvania practice that built a new office found it helped clinicians work better and faster. You can do the same, even if you just remodel.

After years of circling the wagons and battling over turf, doctors and advanced-practice nurses are finding it pays to work together.