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Why Front Office Success is Key to a Financially Healthy Practice

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The front desk at a practice is often viewed as the start of patient engagement and satisfaction. After all, the front desk is where patients experience the practice’s customer service. It’s where they ask the staff about appointments, outstanding balances, and other questions they might have.

However the front desk should also be viewed as the start of revenue cycle. For medical practices, having an efficient patient scheduling and insurance eligibility verification process is crucial to maintaining healthy revenue cycles.

If those initial steps go smoothly, not only does the experience improve patient satisfaction, this also lays the groundwork for accurate billing and timely payment.

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