I know you're really busy, and this is time-consuming grunt work, but the sooner you figure this out, the quicker you'll build true patient loyalty.
There is one medical practice I dread visiting as I am guaranteed a 45 minute wait, worse in winter. As I sit there fuming with impatience, the "medical practice coach" in me is busy critiquing the details of how patients are greeted, how phon calls are handled, how long we are left sitting in the exam room after vitals are taken and how much eye contact is made during our check-in and check-out
All I can say is there's room for improvement!
Here's what lousy medical practice workflow looks like (mentally check off anything that applies to your practice):
What a miserable experience. It's no wonder patients, physicians, and medical practice staff are frustrated.
Here are a few suggestions for ways to evaluate and overcome your bottlenecks and delays:
I know you're really busy, and this is time-consuming grunt work, but the sooner you figure this out, the quicker you'll build true patient loyalty ... and have happy staff who plan to stick around for a long time!
Here are a couple of resources to learn more:
Sound Practice Podcast: Streamlining Workflow in the Medical Practice