Using AI to fix the hiring mess AI made, with Dina Taylor of HireVue

A single job posting can draw 1,000 applicants in a week, according to Dina Taylor, chief evangelist at HireVue. She says no hiring team has the time to read all of those resumes.

Medical Economics Managing Editor Todd Shryock sat down with Taylor, whose company HireVue makes artificial intelligence (AI) hiring software, including video interviewing and candidate assessments.

Taylor says AI has made it easy for job seekers to write resumes and cover letters and to apply to many jobs in a short time, and the strongest candidates get buried in that volume. She describes using AI to summarize and rank every applicant for a hiring manager, with a human making the final decision, and to evaluate skills and behaviors, such as empathy, that a resume can't show.

She also explains how the interview changes when the hiring team already knows a candidate, why she says better-matched hires stay longer and the mistake she sees most often in health care hiring: being afraid to start.

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Music Credits:

Healing Breeze by Cephas - stock.adobe.com

A Textbook Example by Skip Peck - stock.adobe.com

Editor's note: Episode timestamps and transcript produced using AI tools.

0:00 – 0:31 | Cold open. Taylor on why no hiring team can read 1,000 resumes in a week.

0:31 – 2:01 | Introduction. Austin Littrell introduces the episode and the guest and previews the Physicians Practice Practice Academy on Oct. 29.

2:01 – 3:30 | Why staffing is so hard right now. Taylor says unfilled shifts directly affect patient care, and health care roles require specific skills even as application volume keeps growing.

3:30 – 5:03 | How AI changed job applications. AI makes it easy to write a resume and cover letter and apply to many jobs at once, and the volume buries the strongest candidates.

5:03 – 6:50 | Using AI to sort the pile. Taylor says AI should make the hiring team's work easier, with a human checking what it finds.

6:50 – 8:15 | What the hiring manager sees. In place of a top-20 list, AI summarizes and ranks every applicant so each one still gets considered.

8:15 – 9:07 | P2 Management Minute. Keith Reynolds shares practice management tips and invites listeners to submit their own workflow ideas.

9:07 – 10:54 | Looking past the resume. Taylor says AI-polished resumes can look identical, so skills, behaviors and cultural fit carry more weight.

10:54 – 11:47 | How the interview changes. The interview becomes a conversation to confirm what the hiring team already knows about a candidate.

11:47 – 12:32 | Better matches, longer tenure. Taylor says well-matched hires stay longer, earn higher patient satisfaction scores and move up faster.

12:32 – 13:19 | The biggest hiring mistake. Being afraid to start because health care has always hired the same way.

13:19 – 14:22 | Hiring in five years. Taylor expects more focus on skills and behaviors than on job titles, and more people entering health care from other careers.

14:22 – 14:53 | Final advice. Lean into innovation and don't be afraid to try.

14:53 – End | Outro. Littrell recaps the conversation, reminds listeners about the Oct. 29 Practice Academy and wraps the episode.