Medical Economics Logo
  • Physicians Money Digest

  • Physicians Financial News

  • Physicians Practice

  • Chief Healthcare Executive

  • Patient Care Online

All NewsCareersLegalMoneyOpinionPhysicians Financial NewsPractice ManagementTechnology
Around the PracticeBetween The LinesClinical ConsultExpert InterviewsMedical Economics PulseMedical World NewsOff The Charts PodcastsPhysician ReportPrimaryViewSlideshows
Academy
Conference CoverageConference Listing
Medical EconomicsPatient Care SupplementSponsored ContentSponsored ResourcesSupplements And Featured Publications
CME/CEJob BoardSubscribe
Financial Advisor Guide
CareersCareersCareersCareersCareersCareersCareersCareersCareers
LegalLegalLegalLegalLegal
Medical Device & TechnologyMedical Device & TechnologyMedical Device & TechnologyMedical Device & TechnologyMedical Device & TechnologyMedical Device & TechnologyMedical Device & TechnologyMedical Device & TechnologyMedical Device & TechnologyMedical Device & TechnologyMedical Device & Technology
Opinion
Physician's Money DigestPhysician's Money DigestPhysician's Money DigestPhysician's Money Digest
PolicyPolicyPolicyPolicyPolicyPolicy
Practice FinancePractice FinancePractice FinancePractice FinancePractice FinancePractice FinancePractice Finance
Practice ManagementPractice ManagementPractice ManagementPractice ManagementPractice ManagementPractice ManagementPractice ManagementPractice Management
Practice TechnologyPractice TechnologyPractice TechnologyPractice TechnologyPractice TechnologyPractice TechnologyPractice Technology
Screening
Special ReportsSpecial ReportsSpecial Reports
Spotlight -
  • The benefits of a physician MBA program
  • Concierge Medicine 2.0 by Castle Connolly Private Health Partners
  • Physician Bootcamp
  • Physician Report
CareersCareersCareersCareersCareersCareersCareersCareersCareers
LegalLegalLegalLegalLegal
Medical Device & TechnologyMedical Device & TechnologyMedical Device & TechnologyMedical Device & TechnologyMedical Device & TechnologyMedical Device & TechnologyMedical Device & TechnologyMedical Device & TechnologyMedical Device & TechnologyMedical Device & TechnologyMedical Device & Technology
Opinion
Physician's Money DigestPhysician's Money DigestPhysician's Money DigestPhysician's Money Digest
PolicyPolicyPolicyPolicyPolicyPolicy
Practice FinancePractice FinancePractice FinancePractice FinancePractice FinancePractice FinancePractice Finance
Practice ManagementPractice ManagementPractice ManagementPractice ManagementPractice ManagementPractice ManagementPractice ManagementPractice Management
Practice TechnologyPractice TechnologyPractice TechnologyPractice TechnologyPractice TechnologyPractice TechnologyPractice Technology
Screening
Special ReportsSpecial ReportsSpecial Reports
    • Academy
    • CME/CE
    • Job Board
    • Subscribe
Advertisement

Article

September 16, 2022

Telemedicine still popular with patients, but there are concerns

Author(s):

Todd Shryock

Patients prefer virtual appointments for common ailments, but question the quality of care

Telemedicine is popular with patients, but many are concerned about the quality of care received, according to Software Advice’s 2022 State of Telemedicine Survey. The majority of patients prefer virtual appointments for common illnesses, but more than half have concerns about the quality of care they are receiving.

Telemedicine came into its own during the pandemic, where 70% of patients started using it, and continues to be popular, with 86% of patients rating their telemedicine experience as positive with 91% more likely to choose a provider that offers telemedicine over one that does not.

The convenience – and to some extent the safety – is appealing to most patients. When experiencing COVID symptoms, 62% prefer a telemedicine appointment – the same percentage prefers a remote appointment when possible, for ailments like headaches (62%)and fevers (57%). But they prefer in-person visits for physical injuries (89%), skin disorders (70%) and upper respiratory issues (70%).

The study found that 83% of patients have insurance that will pay for telehealth services, but one-third worry that an in-person exam, lab work, or other testing is critical to correctly diagnosing their malady.

While industry experts have pointed out that telehealth is perfect for mental health appointments, only 49% prefer it for mental health treatment.

The top reasons for using telemedicine are:

  • Convenience 36%
  • Seeing a provider faster 24%
  • Provider recommended 15%
  • Didn’t want to drive to appointment 14%
  • COVID issues 5%

To access telemedicine, patients primarily use personal computers (70%), smartphones (62%), and tablets (13%) for their virtual appointments.

According to the report, the ideal telemedicine user is someone with mild/common symptoms, insurance coverage, and access to video-capable technology.

Newsletter

Stay informed and empowered with Medical Economics enewsletter, delivering expert insights, financial strategies, practice management tips and technology trends — tailored for today’s physicians.

Subscribe Now!
Related Videos
Related Content
Advertisement
57% of patients say yes to AI in the exam room if it means more time with their doctor © InfiniteFlow - stock.adobe.com
July 1st 2025

57% of patients say yes to AI in the exam room if it means more time with their doctor

Off the Chart: A Business of Medicine Podcast - Ep. 71: Agentic AI with Isaac Park of Keebler Health
June 30th 2025

Ep. 71: Agentic AI with Isaac Park of Keebler Health

Even a small typo can throw off AI medical advice, MIT study says © xy - stock.adobe.com
June 24th 2025

Even a small typo can throw off AI medical advice, MIT study says

Off the Chart: A Business of Medicine Podcast - Ep. 66: AI diagnostic tools with Mark Daly of Digital Diagnostics
May 27th 2025

Ep. 66: AI diagnostic tools with Mark Daly of Digital Diagnostics

AI could help primary care triage specialist referrals more efficiently © LALAKA - stock.adobe.com
June 23rd 2025

AI could help primary care triage specialist referrals more efficiently

Jake Morrison: ©Infinite Computer Solutions
June 23rd 2025

7 tips on how to navigate the complexities of migrating EHRs to the cloud

Related Content
Advertisement
57% of patients say yes to AI in the exam room if it means more time with their doctor © InfiniteFlow - stock.adobe.com
July 1st 2025

57% of patients say yes to AI in the exam room if it means more time with their doctor

Off the Chart: A Business of Medicine Podcast - Ep. 71: Agentic AI with Isaac Park of Keebler Health
June 30th 2025

Ep. 71: Agentic AI with Isaac Park of Keebler Health

Even a small typo can throw off AI medical advice, MIT study says © xy - stock.adobe.com
June 24th 2025

Even a small typo can throw off AI medical advice, MIT study says

Off the Chart: A Business of Medicine Podcast - Ep. 66: AI diagnostic tools with Mark Daly of Digital Diagnostics
May 27th 2025

Ep. 66: AI diagnostic tools with Mark Daly of Digital Diagnostics

AI could help primary care triage specialist referrals more efficiently © LALAKA - stock.adobe.com
June 23rd 2025

AI could help primary care triage specialist referrals more efficiently

Jake Morrison: ©Infinite Computer Solutions
June 23rd 2025

7 tips on how to navigate the complexities of migrating EHRs to the cloud

About
Advertise
Contact Us
Editorial Staff
Job Board
Terms and Conditions
Contributor Guidelines
Privacy Policy
Do Not Sell My Personal Information
Contact Info

2 Commerce Drive
Cranbury, NJ 08512

609-716-7777

© 2025 MJH Life Sciences

All rights reserved.