Practice leadership with Kem Tolliver of Medical Revenue Cycle Specialists

Kem Tolliver, FACMPE, CPC, CMOM, president and CEO of Medical Revenue Cycle Specialists, joins the show to talk leadership in medicine, including key insights into the importance of innovation, vulnerability and teamwork, and how to recognize and reduce burnout and prepare for upcoming changes in medicine.

Kem will also be the opening keynote speaker at the HCLA Virginia 2025 Fall Conference, October 5-7 in Williamsburg, Virginia.

Don't miss our previous episodes on AI oversight, health equity and misinformation, health care policy and remote patient monitoring (RPM).

Music Credits:
CHILL HIPHOP SLOW GROOVE by Future Vision - stock.adobe.com
Relaxing Lounge by Classy Call me Man - stock.adobe.com
A Textbook Example by Skip Peck - stock.adobe.com

Editor's note: Episode timestamps and transcript produced using AI tools.

0:20 – Introduction to the episode and guest: Kem Tolliver, President & CEO of Medical Revenue Cycle Specialists

1:43 – Moving beyond personal insights to create measurable improvements

3:48 – Essential leadership competencies: innovation, vulnerability and team mentality

6:10 – Applying solutions strategically across organizations (patient portal example)

6:55 – Turning strategy into execution: readmission reduction in Maryland

10:39 – Quick promo for PatientCareOnline.com

10:58 – Addressing burnout: listening for unspoken messages and reducing workflow burdens

15:53 – Supporting team growth with empathy and grace

15:53 – Using health care data effectively: accuracy, KPIs and frontline insights

20:00 – Preparing for the next five years: interoperability, analytics and AI adoption

23:42 – “P2 Management Minute” with Keith Reynolds: smarter data use and delegation tips

24:48 – Reflecting on pivotal leadership moments and lessons learned

27:54 – Key takeaway for conference attendees: “Lead where you stand"

29:48 – Preview of HCLA Virginia 2025 Fall Conference breakout session on revenue cycle oversight and workflow mapping

31:00 – Closing remarks and subscription reminder