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News|Slideshows|October 7, 2024

Do patients really like telehealth?

Author(s)Todd Shryock
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Key Takeaways

  • Telehealth is pivotal in healthcare, breaking socioeconomic and geographic barriers, especially post-pandemic.
  • Patient experiences with telehealth vary based on providers, care types, and individual circumstances.
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The J.D. Power 2024 U.S. Telehealth Satisfaction Study offered several interesting insights into what patients really think about telehealth -- and which providers offer the best service.

Telehealth has become a key focus in healthcare delivery, especially after the pandemic. It is praised for breaking down socioeconomic and geographic barriers. While many patients have had great experiences, telehealth encounters are not always perfect. Variability exists depending on providers, care types, and patient circumstances, according to the J.D. Power 2024 U.S. Telehealth Satisfaction Study.

Here are the key findings.

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