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9 tips for collecting patient balances

Blog
Slideshow

Collecting copayments and coinsurance doesn't have to be a struggle.

The past five years have seen medical practices getting creative in order to maintain patient access: Telephone visits. Curbside immunizations. Even checking patients in for their in-office visits while they wait in the car. However, each of these scenarios poses one significant challenge: Collecting copayments and coinsurance.

“You’ve got to find ways to meaningfully engage the patient,” says Denny Flint, chief commercial officer at Millennia, a tech-enabled patient engagement company specializing in the recovery of end-to-end patient financial obligation. “That’s the key to a successful collections strategy.”

Here are nine expert-provided tips to help practices successfully collect patient balances.

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Jennifer N. Lee, MD, FAAFP
© National Institute for Occupational Safety and Health
© National Institute for Occupational Safety and Health
© National Institute for Occupational Safety and Health
© National Institute for Occupational Safety and Health
© National Institute for Occupational Safety and Health