2019 EHR Scorecard: Physicians rate their EHR systems

Early wins with ambient AI scribes, shared control over clinical decision support tools and incremental pilots can build the trust needed for a decades-long transformation.

Almost 70% of consumers will abandon AI customer service after two failures, a recent survey found.

As AI vendors tighten token and credit caps, staff who turn to free chatbots can expose patient data to vendors with no business associate agreement. Eight steps can keep practices protected.

A critical flaw in the code behind most websites and a breach at one of the nation's largest lab companies landed in the same week. Here's what physicians should check, ask and tell patients now.

An AI system that simulates a panel of physicians reached the correct diagnosis in about 80% of test cases, compared with 36% to 47% for generalist physicians, though researchers caution the results come from a controlled, text-only benchmark rather than real-world practice.

Physicians have embraced ambient documentation faster than almost any technology before it. But every note it writes carries your signature, and lawyers, auditors and patients are starting to read those notes closely.

Connected devices can stay in a practice for a decade or more. Here are the security, software-support and connectivity questions physicians should put to manufacturers before anything goes on the network.

Blue Cross and Blue Shield of Texas is leaving Medicare Advantage, and several Florida systems are splitting with UnitedHealthcare. Here's what changes by state before the Dec. 7 deadline.