Who should own patient medical records?

Almost 70% of consumers will abandon AI customer service after two failures, a recent survey found.

Only 22 of the articles in a Georgetown scoping review defined health equity, a gap the lead author said could steer resources toward the most advantaged groups.

Payer enrollment rarely lines up with a new physician’s first day. A week-by-week plan helps practices avoid a revenue gap, handle pending claims and know when the schedule can safely open.

Indiana and Michigan are among the states that have released details about new rules for Medicaid coverage.

What do physicians need to counter burnout and misinformation? Time with patients

A workplace researcher discusses what employers can do about rising incivility, caregiving duties and high-stakes work of doctors, nurses and support staff.

Primary Care Collaborative leads first major study of uptake of new Advanced Primary Care Management codes.

About 1 in 3 U.S. adults avoid or delay blood tests, leaving physicians without results that inform most clinical decisions. Here's how easier scheduling, less-invasive collection options and clearer results communication can help patients complete ordered testing.