Almost 70% of consumers will abandon AI customer service after two failures, a recent survey found.

Payer enrollment rarely lines up with a new physician’s first day. A week-by-week plan helps practices avoid a revenue gap, handle pending claims and know when the schedule can safely open.

Early wins with ambient AI scribes, shared control over clinical decision support tools and incremental pilots can build the trust needed for a decades-long transformation.

A physician and retired Air Force Reserve colonel explains how active-duty and Reserve service work for doctors, from scholarship payback and deployments to pensions and Tricare, and what employers should know before bringing one on.

What do physicians need to counter burnout and misinformation? Time with patients

A workplace researcher discusses what employers can do about rising incivility, caregiving duties and high-stakes work of doctors, nurses and support staff.

Primary Care Collaborative leads first major study of uptake of new Advanced Primary Care Management codes.

About 1 in 3 U.S. adults avoid or delay blood tests, leaving physicians without results that inform most clinical decisions. Here's how easier scheduling, less-invasive collection options and clearer results communication can help patients complete ordered testing.