Almost 70% of consumers will abandon AI customer service after two failures, a recent survey found.

What do physicians need to counter burnout and misinformation? Time with patients

Physicians have embraced ambient documentation faster than almost any technology before it. But every note it writes carries your signature, and lawyers, auditors and patients are starting to read those notes closely.

What do physicians need to counter burnout and misinformation? Time with patients

As AI vendors tighten token and credit caps, staff who turn to free chatbots can expose patient data to vendors with no business associate agreement. Eight steps can keep practices protected.

A critical flaw in the code behind most websites and a breach at one of the nation's largest lab companies landed in the same week. Here's what physicians should check, ask and tell patients now.

An AI system that simulates a panel of physicians reached the correct diagnosis in about 80% of test cases, compared with 36% to 47% for generalist physicians, though researchers caution the results come from a controlled, text-only benchmark rather than real-world practice.

An AI scribe's price tag is only part of its cost. A three-part framework helps physicians and practice managers measure return on investment, clinician well-being and the time it really takes to get the tool working.