Chris Cole

This session focused on the challenges that mandate change in the healthcare system, looked at high-priority improvement opportunities, discussed the use of continuous quality improvement methods to manage change, and emphasized the importance "thinking in systems."

While there is a growing demand for “interoperability” between hospitals, clinics, pharmacies, and physician practice information systems, the cost often exceeds the potential benefits. In this session, participants learned how to make participation in a health information exchange (HIE) financially viable.