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|Videos|March 13, 2023

Staffing challenges: Is burnout a factor?

COVID-19 affected physicians, which affected staff.

Using a process improvement team eliminates steps and alleviates issues for managers and staff around 75 clinics in DHR Health. Veronica Villareal, MHA/MBA, chief ambulatory officer for DHR Health in Texas, talks about the importance of middle managers and teamwork in health systems.

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