Physicians in private practice — or not: How is customer service in medicine?

Administrative burdens and communication delays that contribute to physician burnout also may seem like poor customer service to patients who may be concerned about their health. Paul Berggreen, MD, a gastroenterologist and president and board chair of the American Independent Medical Practice Association (AIMPA), continues his discussion about the differences, from a customer service perspective, between physicians working independently or in large health systems.