Do it yourself: Mystery patients

Payer enrollment rarely lines up with a new physician’s first day. A week-by-week plan helps practices avoid a revenue gap, handle pending claims and know when the schedule can safely open.

In three online experiments, adults who would have to pay for a procedure out of pocket were less likely to schedule it, and the anxiety the cost caused raised the pain they expected.

Indiana and Michigan are among the states that have released details about new rules for Medicaid coverage.

What physicians around the country need to know about that state's outbreak

A physician and retired Air Force Reserve colonel explains how active-duty and Reserve service work for doctors, from scholarship payback and deployments to pensions and Tricare, and what employers should know before bringing one on.

Almost 70% of consumers will abandon AI customer service after two failures, a recent survey found.

Unfilled prescriptions and skipped referrals often reflect hidden logistical, financial and emotional work, not a lack of motivation. A behavioral scientist explains where patients drop off and how practices can close the gap in the first days after a recommendation.

Protecting patient health information may be easier than you think. Here's a working checklist to start for your practice's website.