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The tips come as part of MGMA’s Benchmarking for Patient Access in a Post-COVID-19 World report.
The Medical Group Management Association (MGMA) has released a new report filled with tips to help practices improve their patient satisfaction and boost their revenue.
Benchmarking for Patient Access in a Post-COVID-19 World provides guidance and insight for medical practice administrators and physician leaders as their workflow begins to normalize to pre-COVID-19 levels of appointment availability and volume as well as benchmarks to aspire to.
The five tips are:
“Through this period of uncertainty and anxiety during a global pandemic, patients still need care,” Halee Fischer-Wright, MD, MMM, FAAP, FACMPE, president and CEO of MGMA, says in a news release accompanying the report. “A June 2020 survey found more than half of patients (57%) report having a medical condition requiring immediate attention. One of the keys to restoring patient visit volumes and avoiding deferred care is ensuring that these patients feel safe when returning to their medical practice office. Medical practices need to win patients’ trust and this benchmarking data will allow medical practices to make necessary adjustments that will allow them to remain competitive in this ever-evolving industry.”