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Four strategies to reduce patient balances


Four simple steps can increase collection of patient balances while also preserving the practice-patient relationship.

As health plan deductibles and monthly premiums continue to rise, the increasing financial obligations patients have is something all medical practices need to be aware of. While not all patients will be able to make their full payment upfront every time, practices simply can’t afford to forego attempts to collect patient payments. It’s estimated by Medical Economics that 33 percent of a practice’s revenue comes directly from patients, so medical practices who want to stay financially sound need to pay attention.

How can your practice strike that delicate balance of collecting payment in a way that preserves the practice-patient relationship? Here are four simple steps to impact this delicate— but critical—part of your practice’s financial health.

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Mike Bannon: ©CSG Partners