CCE Dermatology: University of Michigan -- Selection criteria

Universityof MichiganHealth System
Ann Arbor, Michigan

National Awards and other recognition
Andrezj Dlugosz, MD, Poth Professor of Cutaneous Oncology (2008)

2005 – Society for Investigative Dermatology Galderma Acne Research Award

Tim Johnson, MD –  Lewis & Lillian Becker Professor of Dermatology (2005)

2005 University of Michigan Medical School Dean's Clinical Award

2002 Rhoda Martel Honorary Memorial Lectureship

2002 American Cancer Society Regional Recognition Honor Award

John J. Voorhees, MD, FRCP, Poth Distinguished Professor of Dermatology (1994)

President, American Dermatological Association, 2008-2009.

The number one cited author in the world’s medical literature (1999), stemming from articles published in the 24 principal clinical and investigative journals in dermatology (data contained in Stern, RS and Arndt, KA: Top cited authors in dermatology.  Archives of Dermatology. 1999;135: 299-302.

2004 recipient of Distinguished Achievement Award of the University of Michigan Medical Center Alumni Society. 

Only individual to receive the Taub International Memorial Award for Research in Psoriasis twice (1973 and 1986). 

Elected to the Royal College of Physicians of London in 2000, and fellowship in the Royal Society of Medicine in 2002. 

2005 Stephen Rothman Memorial Award of the Society for Investigative Dermatology.

2005 Rudi Cormane Memorial Lecture at the annual meeting of the European Society for Dermatological Research.

2007 David Martin Carter Mentor Award of the American Skin Association. For dedicated mentoring and scientific leadership in the fields of psoriasis, photoaging, and retinoid biology.

2009 American Academy of Dermatology Eugene J. Van Scott Award for innovative therapy of the skin.

Previous presidencies: Society for Investigative Dermatology, Dermatology Foundation, Association of Professors of Dermatology, Michigan Dermatological Society, and current or past director or executive committee member of several national and international dermatology organizations. Member of the Executive Committee of the Board of Directors of the American Academy of Dermatology, 1982-1984. 

Recipient of the Lifetime Achievement Award of the National Psoriasis Foundation

1994 recipient of the Psoriasis Research Award of the American Skin Association. 

1998 recipient of the Research Award of the European Society for Dermatological Research in recognition of substantial contributions to the progress of dermatological research.

Editorial board member of eight scholarly journals and author of 585 published articles.

Dohi Memorial Lectureship, Japan, 1996

Arthur Rook Oration, Great Britain, 2004

Number of referrals for dermatology: 20,935

Patient satisfaction survey results
Dermatology received a patient satisfaction rating of 94.7 percent for “Overall Care” (October 2007), the most highly-rated department in the UMHS.

 Number of patients/procedures annually
About 48,000 patient visits within the UMHS system.
About 26,500 procedures.

Follow-up care programs (secondary prevention, patient compliance)
Melanoma treatment program includes guidelines for frequency and type of follow-up examinations, which are tailored to the nature and severity of each patient’s case.

Number of dermatology research protocols engaged in annually
About 30 clinical research protocols annually, including in-house studies.

Quality improvement initiatives under way
Department sustains a successful customer service program, modeled after Ritz-Carlton customer service. This program has helped the department’s patient satisfaction standing. 

Quality check of all encounter forms day after patient visit, comparing what was scanned to what was marked on encounter form.

Weekly staff meeting review of insurance changes/requirements for referrals and authorizations.

Medication expiration date review .

Clinic billing meetings held monthly. 

Clinic renovations to provide for quality care and confidentiality at check-in and check-out.

Patients given tours of Dermatology Treatment Center (DTC[A1] ) the day they are seen in general dermatology clinic to answer any questions and alleviate any anxiety about upcoming treatment.

Improve patient and employee parking.

Improve off-site inpatient admission process.

Refrigerator temperature recording.

Laser equipment checks.

Patient education efforts

Physicians teach skin cancer prevention.

Wound care and medications discussed.

Patients provided with pamphlets on skin conditions.

ABCD’s of moles taught during examinations.

Systems in place to prevent errors

Appropriate medication labeling  

Patient identification required on biopsy containers, request forms, all paperwork. Biopsy site marked prior to procedure.

Eye protection used by staff and patients during  laser use.

Patient demographics verified at check-in.

Clinicians address patients by name when entering exam room.Patient  name and date of birth verified prior to procedure.

Patient verifies biopsy/excision site prior to procedure, a “time out.”

Patients asked to state their name and DOB at each visit to confirm treatment given to correct patient.

Treatments are double-timed in the DTC[A5]  with an outside timer. 

Evidence of incorporating research and clinical care

Ongoing research protocols coordinated with Clinical Pharmacology Unit.

Currently open research studies are posted in all exam rooms.

Research assistants arrive in general dermatology clinics, based on weekly list identifying psoriasis patients to be seen, in order to discuss the patient’s interest in becoming part of a psoriasis study. 

Participation in national therapeutic initiatives

Department’s skin cancer destination program is part of the UMHS Comprehensive Cancer Center, a National Cancer Institute-designated cancer center.