Despite the widespread availability of online patient portals, only 15 to 30 percent of patients use them, according to the U.S. Government Accountability Office.For a study published in Health Affairs, researchers sought to learn more about who is and isn’t using portals.They looked at the characteristics of 2,235 respondents in a national survey* according to whether the respondent had or had not used a portal during the previous year.*The 2017 Health Information National Trends Survey 5.

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A look at the patients who do and do not take advantage of patient portals.