Banner
  • Revenue Cycle Management
  • COVID-19
  • Reimbursement
  • Diabetes Awareness Month
  • Risk Management
  • Patient Retention
  • Staffing
  • Medical Economics® 100th Anniversary
  • Coding and documentation
  • Business of Endocrinology
  • Telehealth
  • Physicians Financial News
  • Cybersecurity
  • Cardiovascular Clinical Consult
  • Locum Tenens, brought to you by LocumLife®
  • Weight Management
  • Business of Women's Health
  • Practice Efficiency
  • Finance and Wealth
  • EHRs
  • Remote Patient Monitoring
  • Sponsored Webinars
  • Medical Technology
  • Billing and collections
  • Acute Pain Management
  • Exclusive Content
  • Value-based Care
  • Business of Pediatrics
  • Concierge Medicine 2.0 by Castle Connolly Private Health Partners
  • Practice Growth
  • Concierge Medicine
  • Business of Cardiology
  • Implementing the Topcon Ocular Telehealth Platform
  • Malpractice
  • Influenza
  • Sexual Health
  • Chronic Conditions
  • Technology
  • Legal and Policy
  • Money
  • Opinion
  • Vaccines
  • Practice Management
  • Patient Relations
  • Careers

Success by Improving Patient Experience: Part I

Article

A family practice physician discusses changes you can make for a successful family practice. In this first podcast, she focuses on the patient's experience before he/she even steps foot into the office.

In this three-part podcast series, Bhavna Tank, MD, a family practice physician in North Carolina, discusses how to make your family practice successful by keeping the patient in mind. In the first podcast, Tank focuses on changes to make in the patient’s experience before he or she even steps foot in the office for a visit.

Bhavna Tank, MD, wasn’t looking to get into family practice, but she ended up taking over a practice from a retiring physician and ended up overhauling the entire business. There was always one thing she kept in mind while making changes: giving the patient the best medical experience.

According to Tank, in order for a family practice to do well, “the patient has to be comfortable and happy. Change everything in your office keeping that in mind.”

“If I’m seeing someone for diabetes … and they are on medication, there are labs that we have to do regularly to make sure everything is okay,” Tank explains. “And if I order the labs after the appointment, then I have to call the patient, and many times we end up playing phone tag. And it just takes a lot of time of mine, of the nursing staff, to follow up with the patient.”

One way to make a patient visit quick and efficient is by making sure all the labwork is done beforehand. The physician can then discuss the results in person, rather than over the phone or calling the patient back in for another appointment.

Related Videos
Victor J. Dzau, MD, gives expert advice
Victor J. Dzau, MD, gives expert advice