New specialists' schedules fill quickly, the authors of an NEJM Catalyst analysis write, and changing how existing clinicians are used may do more to shorten waits.
|Videos|March 9, 2023
Staffing challenges: Blending in-person and virtual workers
Author(s)Richard Payerchin, Logan Lutton
Change is always hard.
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When DHR Health began using virtual workers, local support staff were nervous – “Am I going to lose my job?” But when managers guide a partnership approach, it becomes possible for everyone to do their jobs, and even for front-end staff to smile while they’re doing it, said Veronica Villareal, MHA/MBA, chief ambulatory officer for DHR Health in Texas.
Villareal will present “Living in and Overcoming Staffing Uncertainty” as part of
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