• Revenue Cycle Management
  • COVID-19
  • Reimbursement
  • Diabetes Awareness Month
  • Risk Management
  • Patient Retention
  • Staffing
  • Medical Economics® 100th Anniversary
  • Coding and documentation
  • Business of Endocrinology
  • Telehealth
  • Physicians Financial News
  • Cybersecurity
  • Cardiovascular Clinical Consult
  • Locum Tenens, brought to you by LocumLife®
  • Weight Management
  • Business of Women's Health
  • Practice Efficiency
  • Finance and Wealth
  • EHRs
  • Remote Patient Monitoring
  • Sponsored Webinars
  • Medical Technology
  • Billing and collections
  • Acute Pain Management
  • Exclusive Content
  • Value-based Care
  • Business of Pediatrics
  • Concierge Medicine 2.0 by Castle Connolly Private Health Partners
  • Practice Growth
  • Concierge Medicine
  • Business of Cardiology
  • Implementing the Topcon Ocular Telehealth Platform
  • Malpractice
  • Influenza
  • Sexual Health
  • Chronic Conditions
  • Technology
  • Legal and Policy
  • Money
  • Opinion
  • Vaccines
  • Practice Management
  • Patient Relations
  • Careers

Should you conduct a patient survey?


Find out whether patient surveys are worth the time and expense.

Q: Are patient surveys generally worth the time and expense? It's easy enough to have patients fill out survey forms when they visit, but I wonder whether paying someone (even a member of my own staff) to tally up all the responses and try to analyze the results would really be worth it, because it seems like people always put so little thought into those types of surveys.

A: Surveys are valuable if you ask the right questions and have the results sent to what appears to be an outside third-party evaluator so patients don't think staff members will know if they say something negative about a particular staff member. But you must honestly evaluate the results and act properly to correct problems. If no problems are discovered, the value is minimal to none. If a hidden problem is found, the results could save your practice, just like lab tests for patients. There are online services that will do everything for you at minimal cost, such as one offered by the American Academy of Family Physicians at https://AAFP.MyDocSurvey.com.

Answers to readers' questions were provided by A. Michael LaPenna, The LaPenna Group, Grand Rapids, Michigan, and Keith Borglum, Professional Management and Marketing, Santa Rosa, California. Send your practice management questions to medec@advanstar.com

Related Videos
© drsampsondavis.com
© drsampsondavis.com
Mike Bannon ©CSG Partners
Mike Bannon ©CSG Partners
Mike Bannon - ©CSG Partners
Mike Bannon - ©CSG Partners
Mike Bannon: ©CSG Partners