As the name suggests, Robo-advisors are not going to provide warm and fuzzy service like the human advisors to which investors are accustomed. But, Robos are less expensive, which brings up this question, "Can investors give up the good feelings a mortal imparts in exchange for paying less?"
Jack, Jill and Joe have $1 million investment portfolios. Each receives advice from specialists. Jack pays $10,000 a year; Jill, $840.00 and Joe, $1,500.00. What’s going on here?
Photo from RoboCop, a remake of the 1987 movie, starring
Joel Kinnaman and Gary Oldman. Courtesy of Sony Pictures.
As the name suggests, Robo-advisors are not going to provide warm and fuzzy service like the human advisors to which investors are accustomed. But, Robos are less expensive, which brings up this question, “Can investors give up the good feelings a mortal imparts in exchange for paying less?”
Looking at the numbers, the answer is yes, for some. Wealthfront, one of the Robos, advertises that it manages over $1 billion in assets. Others in this same group include Betterment and FutureAdvisor. They all take over control of the client’s portfolio and manage it under their own umbrella. Each offers a diversified passive approach that is normally monitored frequently for rebalancing and tax-loss harvesting. The charge is 15-35 basis points or 0.0015% to 0.0035%. This is a bargain when personal advisors collect around one percent (0.01%) of assets under management.
Another group of Robos, Jemstep and SigFig, basically do what Wealthfront, Betterment and FutureAdvisor accomplish without managing assets directly. Instead, the client makes any portfolio changes herself based on optimizers the company’s software models offer. The cost for this service is less because the client does part of the work. Jemstep, for example, charges on a progressive scale according to the client’s assets but tops out at $600,000 (see below). Smaller portfolios up to $25,000 are free. Thus, at Jemstep, the fee is basically 0.001% for portfolios $600,000 and above ($839.88/$600,000). This cost, $839.88 per year compared to $1,500 (0.0025%) for Wealthfront or roughly $6,000 (0.01%) for a personal advisor, is a bargain. Over time, this cost savings can make a monumental leap in the monies available to a retiree. This is because more money is invested rather than siphoned off by an advisor every year.
Robos use specialized computer programs to provide financial solutions for their clients. In other words, the human element is largely removed. Some would say this is good. Others would argue the opposite.
Whatever the case, I expect Robos are here to stay. When people can make money by saving it, they frequently choose that option. That is, unless she is too tethered to a human advisor that makes her feel good, often at an expense many people cannot afford.
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