About two-thirds of respondents say the effort required to find, access, and pay for care is an excessive burden.
The process of finding, accessing, and paying for care is such an excessive burden that half of U.S. patients avoid seeking care, according to the results of a new poll.
The poll, released by Change Healthcare and The Harris Poll, found that more than two-thirds of respondents say that every step of the healthcare process is a chore citing the lack of price transparency and the inability to shop around for care as they do other common services.
“When half of consumers say they’re avoiding care because the system is too hard to deal with, it has become clear that the effort required to find, access, and pay for care is a social determinant of health,” William Krause, vice president of Connected Consumer Health at Change Healthcare, says in a news release accompanying the results. “Consumers want health plans and providers to end the fragmentation, simplify the experience, and deliver a fully connected encounter that makes healthcare as seamless as any other digital endeavor—whether that’s shopping for goods, booking a trip, or paying bills. Payers and providers that streamline healthcare for patients and members will gain a competitive advantage in the marketplace.”
As part of the poll, 1,945 patients were asked to rate the ease or difficulty of finding, accessing, and paying for care in various situations on a scale from one to 200, with 200 representing the most difficult. No respondents described any healthcare activities as easy, while the difficulty of dealing with the healthcare system was ranked as high as 179, with an average across all activities of 117.
Other highlights of the survey include: